Terms & Conditions
Diving packages are for standard daily dives between 08.00 and 18.00, providing for two guided or single dives. All additional services e.g. all rental equipment, early morning or night dives are chargeable on site. The diving packages are restricted to suitably qualified divers only.
The dive planning will be organized subject to our Dive Instructor or Dive Master’s recommendations and general sea/weather conditions. For your safety, the Instructor or Divemaster may have to cancel a dive due to bad weather conditions.
All dives are with standard air. Nitrox is free for Nitrox-certified Divers.
Please be sure to plan your dives, leaving 24 hours before your flight.
The use of dive computers by all divers is obligatory and required.
If in doubt / for safety purposes, self-dive requests and approval must be obtained through the Dive Management before the necessary arrangements are made.
Requirements for scuba diving and snorkeling:
1: For scuba diving and snorkelling, a healthy condition, according to scuba diving industry standards is required.
2: Dive certifications and logbooks are required at check-in.
3: The use of dive computers is mandatory for every diver diving with us.
4: Divers considered qualified to dive in independent buddy teams have to ensure, that they are back on the boat at latest after one hour. If they are not back after one hour, we have to assume that they are in an emergency and emergency procedures will be put in force. Resulting costs will be charged.
5: While participating in our activities, the instructions of all staff members are to be followers.
6: Prices are subject to change without prior notice.
Booking and Cancellation Procedures:
1: For all activities a reservation is required. The required details vary, depending on the kind of activity.
2: Without valid credit card details or pre-payment, we are not able to accept any booking.
3: Dive Packages are available with advance payment only. Otherwise single trips are available only.
4: All payment has to be done during check-in. The payment is non-refundable.
5: Cancellation with 24 hours’ notice to the booked event is free of charge. After, the full rate will be charged.
6: You will receive a full refund if we have to cancel the trip for any reason (i.e. weather).
7: In case the second dive of a 2-tank dive trip has to be cancelled only (i.e. weather), the trip will be charged as single dive “afternoon” only.
8: In case a dive package can’t be completed because of cancellations of dives or complete trips, the services actually received will be billed at the next favour of the customer. Any resulting overpayments will be reimbursed.
9: For guest’s who do not show up – the full payment in required.
10: We reserve the right to cancel or reschedule any booking.
11: With payment or providing the required credit card details, the customer accepts these terms and conditions.
BLUE FLOW DIVING TERMS & CONDITIONS
By participating in any diving, snorkelling, dolphin watching, or water sport activity, participants automatically grant to Blue Flow Diving and their sponsors, the right in perpetuity to make, use and show, from time to time at their discretion, any motion pictures and live, taped or filmed television and other reproductions of the participant during the period of the activity without compensation.
1.1 Please read the following Terms and Conditions carefully. By signing the accompanying Booking Form, you agree to be bound by the Terms and Conditions.
1.2 Once signed, the Booking Form (together with these Terms and Conditions) acts as a contract between you and Blue Flow Diving and conﬁrms your booking with Blue Flow Diving, subject to full payment.
1.3 You agree to provide correct information to the best of your knowledge on the Booking Form, including the requested medical information for members of your party, which may be important for Blue Flow Diving and the Skipper to be aware of for your safety.
2.1 Once booked, the agreed price of your booking is fully guaranteed by Blue Flow Diving and will not be subject to any surcharge provided you meet the payment schedule. (However the price may be adjusted to correct invoice errors or to company with any new Government mandate charges.)
2.2 A 50% deposit is payable at the time of booking to reserve the requested dates and vessel of your charter.
2.3 Full payment of the balance of your booking is required a minimum of 2 weeks before your charter date –Full payment together with a completed Booking Form conﬁrm your booking.
2.4 If any payment due is not received in full and on time, we reserve the right to treat your booking as cancelled by you.
2.5 We are accepting the payment in two ways: PayPal (Visa, MasterCard, American Express, etc..) and or by Mastercard/ Visa.
3.1 You may cancel your booking at any time. Written notiﬁcation of cancellation must be received from and conﬁrmed in writing by Blue Flow Diving.
3.2 If you cancel, postpone or alter your booking with less than 2 weeks’ notice before your date, you will forfeit all amounts you have paid towards your booking. In cases of emergency, Blue Flow Diving may at its sole discretion waive or reduce such forfeiture.
3.3 If you cancel, postpone or alter your booking with more than 2 weeks’ notice before your charter date, Blue Flow Diving cannot claim any payment for the cancelation of the booking.
3.4 Your payment credit from postponed bookings, with more than 2 weeks’ notice can be held with Blue Flow Diving Charter for a maximum period of 12 months from the date that we received and conﬁrmed your notice of postponement. You will forfeit any payment credit that you do not use during this 12-month period.
3.5 Blue Flow Diving reserves the right to cancel, postpone or alter your booking due to circumstances outside of our control, at our discretion. The most common such circumstance is bad weather. As much notice as possible will be provided, however this can be as last minute as a few hours before departure. In the event of such cancellations, postponements or alterations, Blue Flow Diving Charter are not obliged to issue refunds or compensation to you, but we will do our best to re organise and limit inconvenience to you.
4.1 Blue Flow Diving and its staff are responsible for the safe conduct of your activities and may vary your itinerary for safety purposes. Blue Flow Diving staff in their sole discretion shall decide whether or not the conditions are safe.
4.2 It is not permitted for any Blue Flow Diving Charter to do night diving or participate in any third party race without the presence of a Blue Flow Diving Charter employed Skipper, or written consent from the company.
4.3 The vessel must, at all times, stay within the Blue Flow Diving cruising limits. These limits have been put in place with your and your party’s safety as well as the safety of the Skipper, in mind.
4.4 All passengers shall be named on the Booking Form, and no other passengers shall be permitted on the vessel.
4.5 A life jacket will be provided for each authorized passenger. Life jackets should be worn as appropriate.
5.1 Boating inherently involves risks of physical danger and also may not be suitable to participants with certain health conditions and needs. You and each member of your party are responsible for ensuring your physical ﬁtness is satisfactory to participate.
5.2 Blue Flow Diving is not liable or responsible for death or personal injury, loss or damage to personal property, suffered by you or any member of your party, or any third party, nor for any losses resulting from such incidents, unless directly caused by the proven negligence of Blue Flow Diving Charter staff as decided by the Omani courts.
5.3 Blue Flow Diving Charter is NOT liable or responsible for death, or personal injury, loss or damage to personal property, suffered by you, any member of your party, or any third party, nor for any losses resulting from such incidents, caused by an activity outside of the activities permitted by Blue Flow Diving Charter.
5.4 Blue Flow Diving Charter shall insure the vessels and their equipment against ﬁre, marine and collision risks with third party damage cover of not less than 2,000,000 GBP.
5.5 Any complaints must be notiﬁed to Blue Flow Diving in writing.
6.1 All vessels used by Blue Flow Diving Charter are of international standards and regulations and maintained regularly by qualiﬁed sub-contractors.
6.2 For staffed vessels, the Blue Flow Diving Charter member(s) of staff is responsible for the safety of all members on board the vessel. Therefore, you will ensure co-operation of all of your party on board the vessel.
Equipment rental conditions
6.3 It is the responsibility of the customer to inspect all of the equipment and acknowledge it is in good working condition. It is the responsibility of the customer to check both the quality and quantity of gas in any scuba tanks. He acknowledges that he should not dive if the equipment is not functioning properly. He will not hold Muscat Hills Dive Centre, Muscat Hills Resort LLC or its employees responsible for his failure to inspect the equipment prior to diving or if he chooses to dive with equipment that may not be functioning properly.
6.4 He agrees to reimburse the Dive Center/Resort for the loss or breakage of any and all equipment at the current replacement value and to also pay for damages incurred while transporting the equipment.
6.5 He agrees to return the equipment in clean condition and to pay a cleaning fee if not returned cleaned.
7.1 From time to time authorised parties may carry out photography and/or video recording. You agree that we may use such images as promotional advertising or publicity material in any format whatsoever. You further agree that copyright rests with such authorised parties unless otherwise agreed.
8.1 Blue Flow Diving Charter reserves the right to cancel, postpone or alter your booking due to circumstances outside of our control, at our sole discretion, for circumstances amounting to force majeure. The most common force majeure circumstance is bad weather, but force majeure may also include, without limitation: war, riots, government action, terrorism, ﬁre, strike action and all similar events outside of Blue Flow Diving Charter’s control.
8.2 As much notice as possible will be provided for cancellations, postponements or alterations due to force majeure, however this can be as last minute as a few hours before departure.
8.3 In the event of cancellations, postponements or alterations due to force majeure, Blue Flow Diving Charter is not obliged to issue refunds or compensation to you but we will do our best to re-organise and limit inconvenience to you.
9.1 The Booking Form and these Terms and Conditions are subject to the laws of the Sultanate of Oman.
10. Service delivery
When the customer orders a service, an invoice will be sent to his e-mail with the invoice.
A printed confirmation email must be shown.
All services are subject to reservation and advance payment.
11. By undergoing an excursion with us you affirm that you are in good mental and physical fitness to participate in a boat trip. Not under the influence of alcohol or any drugs during this Excursion, and that if you are injured as a result of heart attack, panic, hyperventilation, drowning or any other cause, that you expressly assume the risk of said injuries and that you will not hold the Released Parties responsible for the same.
You further state that you are of lawful age and legally competent to sign this Agreement, or that you have obtained the written consent of my parent or guardian. You further agree that if any provision of this Agreement if found to be unenforceable or invalid, that provision shall be severed from this Agreement. The remainder of this Agreement will then be construed as though the unenforceable provision had never been contained herein.
You understand and agree that you are not only giving up my right to sue the Released Parties but also any rights my heirs, assigns or beneficiaries may have to sue the Released Parties from your death. You further represent that you have the authority to do so and my heirs, assigns and beneficiaries will be estopped from claiming otherwise because of your representations to the Released Parties.